Shipping & Returns
What is Lasalle Uniform’s return policy?
Stethoscopes are not returnable if you are having problems with your stethoscope please contact toll free number for 3M Canada in your little booklet provided with the stethoscope
For all other purchases:
If you are not completely satisfied with any merchandise you have ordered, you may return it within 30 days of receipt for a full refund or exchange, no questions asked, no returns until Covid-19 is resolved.
Laundered garments are not returnable all garment tags must remain on the uniforms. No returns if Pet Hair on garment.
All items must be in their original condition with their original packaging, instruction manuals, warranties, and tags.
Shipping charges are not refundable. We will, however, exchange items with no additional shipping/processing charges.
What if my item is defective?
For repair, maintenance, and warranty service that is covered by a manufacturer's warranty, please contact the manufacturer directly.
How do I return an item? No returns until Covid-19 resolved.
For your convenience, lasalleuniform.ca will email you a shipping label once the return has been approved.or you can send it back Canada Post When using our self-addressed prepaid return labell, a return shipping fee of $15.00 will be incurred.
This return charge will appear separately if you paid by credit card, or will be deducted from your refund total for all other forms of payment.
Please follow the instructions sent with your order.
All items returned must be in their original condition with their original packaging, instruction manuals, warranties, and tags. Items must be returned within 30 days of receipt.
If an item was ordered as a set, it must be returned as a set.
Laundered garments showing visible wear are not returnable unless they are defective.
All shipping charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package If you do not use our prepaid return/exchange label, we suggest you return the package using Canada Post who will provide proof of delivery. Please do not use the product box as a shipping container.
Please allow 14 business days to process your return.
How do I exchange an item?
Return your prepaid item to:
756B Lasalle Blvd Sudbury, On P3A4V4
Where can I get a Return/Exchange Form?
A Return/Exchange Form containing instructions will be emailed to you within 48 Hours excluding weekends.
Are there any items I cannot return or exchange?
Due to health codes, Stethoscopes cannot be returned
Please refer to toll free number for 3M Canada in your little booklet provided with the stethoscope