Shipping and Returns/Exchanges


Free Shipping and Flat Shipping Rate:

  • Free shipping is available for orders over $100 (before taxes) across Canada.
  • Orders under $100 (before taxes) are subject to a flat shipping rate of $15 Canada wide.


In-Store Purchase Return Policy
  • In-store purchases can be returned within 30 days for a full refund or exchange.
  • Returns must meet our return policy.
  • Valid receipt must be presented for returns.


Online Purchase Return Policy:

  • For online returns or exchanges, a flat return fee of $15 for return shipping will be charged.
  • This fee will be deducted from your refund or store credit.
  • The flat fee for exchanges can be paid over the phone or through email.


Return Item Requirements:

  • Returned items must be in unwashed, unworn, and original condition with tags still attached.
  • Upon receiving returned items, we will inspect them.
  • Items that do not meet our return policy will be shipped back to the customer at their expense.
  • Shoes must be unworn and in original condition.


Non-Refundable Charges:

  • Shipping charges are not refundable.


Right to Refuse Return:

  • We reserve the right to refuse any return that does not meet our return policy.


Shipping and Processing Time:

  • Online orders are typically shipped within 24 hours from our store, excluding weekends.
  • Orders placed on Friday, Saturday, or Sunday will be shipped out on Monday morning.
  • Delivery times within Canada range from 1 to 3 days.


Defective Items:

  • For repair, maintenance, and warranty service covered by the manufacturer's warranty, please follow the instructions provided.


Return Process:

  • Start a Return
  • You can bring the labeled package to your local Canada Post for return.
  • Return Timeframe:
    • All items must be returned within 30 days of receiving them.
    • Please allow 14 business days for your return to be processed.


Exchange Process:

  • Start an exchange
  • Once we receive the returned item, we will send you the new item.
  • A flat fee of $15 applies for all returns or exchanges.


Non-Returnable or Non-Exchangeable Items:

  • Stethoscopes and nursing kits are final sale.
  • Scrub caps and compression socks are final sale.
  • Sale items more than 30% off are final sale.


If you have any further questions or concerns, please don't hesitate to contact us at 705-566-9240 or We appreciate your business and will gladly assist you.