Shipping and Returns/Exchanges

 

Free Shipping and Flat Shipping Rate:

• Free shipping is available for orders over $100 (before taxes) across Canada.
• Orders under $100 (before taxes) are subject to a flat shipping rate of $15 Canada wide.

 

In-Store Purchase Return Policy

• In-store purchases can be returned within 30 days for a full refund or exchange.
• Returns must meet our return policy.
• Valid receipt must be presented for returns.

 

Online Purchase Return Policy:

• For online returns or exchanges, a flat return fee of $15 for return shipping will be charged.
• This fee will be deducted from your refund or store credit.
• The flat fee for exchanges can be paid over the phone or through email.

 

Return Item Requirements:

• Returned items must be in unwashed, unworn, and original condition with tags still attached.
• Upon receiving returned items, we will inspect them.
• Items that do not meet our return policy will be shipped back to the customer at their expense.
• Shoes must be unworn and in original condition.

 

Non-Refundable Charges:

• Shipping charges are not refundable.

 

Right to Refuse Return:

• We reserve the right to refuse any return that does not meet our return policy.

 

Shipping and Processing Time:

• Online orders are typically shipped within 24 hours from our store, excluding weekends.
• Orders placed on Friday, Saturday, or Sunday will be shipped out on Monday morning.
• Delivery times within Canada range from 1 to 3 days.

 

Defective Items:

• For repair, maintenance, and warranty service covered by the manufacturer's warranty, please follow the instructions provided.

 

Return Process:

• Start a Return
• You can bring the labeled package to your local Canada Post for return.
• Return Timeframe:
  • All items must be returned within 30 days of receiving them.
  • Please allow 14 business days for your return to be processed.

 

Exchange Process:

• Start an exchange
• Once we receive the returned item, we will send you the new item.
• A flat fee of $15 applies for all returns or exchanges.

 

Non-Returnable or Non-Exchangeable Items:

• Stethoscopes and nursing kits are final sale.
• Scrub caps and compression socks are final sale.
• Sale items more than 30% off are final sale.

 

If you have any further questions or concerns, please don't hesitate to contact us at 705-566-9240 or lasalle.uniforms@gmail.com. We appreciate your business and will gladly assist you.