Refund policy

At Lasalle Uniform, we want you to feel confident in your gear. If your purchase isn’t the perfect fit, we’re here to help.

Return Requirements

To qualify for a refund or exchange, items must meet the following criteria:

  • Condition: Unwashed, unworn, and in original condition.

  • Tags: All original tags must still be attached.

  • Footwear: Must be unworn and in their original packaging.

  • Non-Compliant Items: Items that do not meet these standards will be returned to the sender at the customer’s expense.

Final Sale Items

The following items are not eligible for return or exchange due to hygiene and customization standards:

  • All Sale/Clearance Items

  • Stethoscopes

  • Compression Socks & Scrub Caps

  • Embroidered or Customized Shirts

  • Note: Lab Coats (In-Store) are eligible for exchange only.

In-Store Purchases

  • Timeline: Returns or exchanges must be made within 30 days of purchase.

  • Proof of Purchase: A valid receipt is required for all transactions.

Online Purchases

  • Return Fee: A $13.99 flat fee applies to all return labels, which will be deducted from your total refund.

  • Exchanges: We do not offer direct exchanges for online orders. Please return your original item for a refund and place a new order for the desired size or style.

  • Refunds: Original shipping charges are non-refundable.

How to Start Your Online Return

  1. Request a Label: Email us at Lasalle.uniforms@gmail.com or use our website contact form.

  2. Pack & Ship: Securely package your items, affix the provided label, and drop the parcel off at the designated drop off location.

  3. Processing: Once we receive and inspect your return, we will notify you via email and initiate a refund to your original payment method.

Need Help?

Our team is available Monday to Friday, 10:00 am – 5:00 pm. 📞 Phone: 705-566-9240

📧 Email: Lasalle.uniforms@gmail.com